Shipping & Returns/EXCHANGE POLICIES

RUSH SHIPPING

UPS rush shipping is available at checkout.  In Canada it is 1-3 business days  and in the USA it is 2-5 business days. If you have any questions, please  contact us at [email protected]

CANADA

Shipping Rates

We provide free shipping for all purchases over CAN$75 and a flat rate of CAN$10 for all purchases less than CAN$75.

UNITED STATES 

Shipping Rates

We provide free shipping for all purchases over $75.00 and a flat fee of $10 for all purchases less than $75.00.

INTERNATIONAL 

We regret that we only sell in Canada and the United States at this time.

EXCHANGES (We do not provide refunds)

We understand that there are instances where you order something that doesn’t quite fit your vision. If you aren’t completely in love with your purchase once it arrives, we will gladly provide an exchange. Please contact us WITHIN FIVE BUSINESS DAYS of the receipt of your package at [email protected] . We will issue an exchange confirmation number to write on the package with your return address.

As long as the tags are still on the merchandise and it shows no signs of being worn, and as long as all of the original packaging is intact, we will grant the exchange. Please note that if the package does not meet our policies, it will be returned to the customer at their cost, without an exchange being given.

All of our items are inspected thoroughly and photographed before being shipped so that we know you are receiving them in perfect condition. Should this not be the case upon arrival due to poor shipping and handling conditions, or due to some unforeseen circumstance, please contact us immediately and we will deal with the issue in the best way possible. We insure our parcels against loss or damage. We want your experience with us to be a happy part of your wedding or event memories, so please allow us to serve you in that capacity by following our policies.

TERMS OF PURCHASE

Upon confirmation of your order with Crowned by Juliet, you accept all terms of purchase, and you acknowledge our no-return policy and limited exchange/credit policies.

Kindly allow us to serve you in the best way possible before you finalize your purchase by contacting us with any questions that you may have regarding our products and/or policies.