Frequently Asked Questions

We know that special events come with a lot of decisions. That also means a lot of questions. In an effort to make your experience simpler and more enjoyable, we’ve put together the questions that we hear most often, and have answered them for you here. Can’t find what you’re looking for? Please send us an email or give us a call, we are happy to help.

Can you explain the terms used in your measurements please?
Here are several aspects of measurements explained.

First, let’s discuss “Embellished”: “Embellished length” refers to the part of the tiara or headpiece that is decorated or bejeweled. Tiaras often have “arms” that do not have any decorations on them. This measurement helps you to visualize how the piece will look on your head. Likewise, the embellished section of a necklace does not include the plain part of the chain.

Metric and Imperial: Our measurements include both Metric – centimeters and grams (for Canada) and Imperial inches and ounces (for the USA).

Earrings are weighed together as a pair.
Accuracy of Measurements: Tiaras and vines and headpieces can be somewhat difficult to measure accurately. That being said, we do our best to keep the numbers exact and within a half-centimeter of accuracy. Round pieces can be flexible and therefore things like diameter might be altered when worn. If you have any questions about measurements, please contact us.

If you are unsure that the measurements given in the description provide a good fit, you should know that most of our pieces are somewhat mouldable and have a little room to loosen up a tight fit, or tighten a loose fit. If the headpiece you have is very stiff and a poor fit, contact us for support.
How do I keep the tiara from falling off my head?
Anchor loops can be used with hair clips or bobby pins to secure the tiara.

On each end of your tiara, there is a subtle anchor loop that will be hidden by the hair, which is meant to be used with a bobby pin to secure the tiara firmly in place. This ensures that your piece doesn’t move, slip or falter during your special life event.
What is the difference between a halo, a frontlet, or a vine. Can you explain the different terms for your hair adornments?
HALO: At Crowned by Juliet, we refer to any piece that can be worn anywhere on the head as a Halo. It differs from a headband in that headbands are usually only worn one way on the head. It can sometimes be doubled to wear as a wrap or vine.

VINE: Vines are very long and thin and can be threaded and braided in with your hairstyle, or worn as a wreath or bun-wrap.

CLIPS: Clips stay in the hair with ‘alligator clips’ and can be reinforced with Bobbie-pins where necessary.

HEADBANDS: These are worn over the top of the head, usually from ear to ear.

WREATHS AND CIRCLETS: These are complete circles, like crowns. Some are vines or halos that have been connected to form a wreath to wear all around the head.

BOHO: Boho, or Bohemian, implies pieces that are not traditional, or that are avante-guard, many of which are worn on the forehead.

VINTAGE: These are pieces, often with chiffon or satin fabric, that hearken back to the last century, and bring a softer, classic style to the bridal ensemble.
How will I know if the headpiece or tiara will fit my head?
Everyone has slight differences in both their head-shape and their preferences. So when you try on your piece, you should first ensure that it feel comfortable. There is a little “give” in most of our pieces to help mold it to your head, whether for a tighter or a looser fit. If the headpiece you have is very stiff or a poor fit, please contact us for support.

Some tiaras look better close to the front (even right on the forehead!) and others are suited farther back or even around a bun. If you’re unsure, you can ask an experienced hairstylist what would suit your style best. Of course, you can also ask us! Send us an email with some photos and we’ll be delighted to advise you.
How do I care for my headpiece?
Our tiaras and hair adornments are finely crafted pieces of jewelry and should be handled with care. Clean them off after use with the jewelry cloth (provided) and store them in their jewelry box or bag with the silicone-gel pack inside to absorb moisture and dampness which can cause tarnish to some pieces. Speak to your jeweler should you notice any discolouring. (You can contact us as well for advice.)
Do you ship internationally?
At this time, we only ship within Canada and the United States. We hope to expand into the rest of the world within the next year.
I’m not sure what style of headpiece I should wear with my gown. Can you help me decide what would go best with it?
Of course we can help! We are experienced and knowledgeable about fashion and styles and would be happy to recommend two or three pieces to help you decide. Sometimes the venue influences our decision as well, so contact us with a photo of your dress and some information about your theme and venue and we will happily respond.
Do you give refunds?
Due to the nature of the bridal industry, we must decline refunds, but we do provide exchanges (no one should wear something that they don’t like on their wedding day) or store credits. Please read our purchase and exchange policies carefully so that you can qualify for an exchange easily. We need to know within 5 days of the confirmation of your receipt of the order that you have changed your mind so that you qualify. If you don’t want an exchange, a store credit will be given which you have a year to use. We do have items like jewelry, for example, that can be worn on many different occasions.
The necklace I ordered is a little tight so I want to use the necklace extension chain that you provided with my order. Is it easy to attach?
The extension chain attaches differently to each type of clasp. If you can’t decide how to attach it, a few minutes at a jewelry store should solve the problem. It is very unlikely that they will charge you for so simple an adjustment.
Do you do custom pieces?
While we do not customize pieces at this time, we do try our very best to make sure that you are happy. If you have seen something that you love, send us a photo and we will see if we can find it for you. We have many items in our inventory that are not posted on our website. We can special order tiaras with coloured jewels or other unusual attributes. Crowned by Juliet is happy to do what we can to ensure you find the perfect piece for your special day!